Applied Insight

  • LAN/WAN Unified Communications Network Engineer

    Job Locations US-DC
    Posted Date 2 weeks ago(2/5/2019 10:46 AM)
    Job ID
    2019-1369
    # of Openings
    2
    Category
    Information Technology
  • Overview

    At Applied Insight, we leave no stone unturned in solving our customers’ technology challenges. Supporting the Federal Government with the strongest mission focus, our solutions empower people to collaborate more effectively in delivering services vital to the nation. Our unique approach to information technology considers people first. We make it our job to understand our customer’s mission and the user’s reality right from the start, combining technology and process to deliver what customers really need to succeed – from adaptation to innovation – drawing on our long experience of supporting the US Defense, Intelligence and Federal Civilian communities.

     

    Applied Insight (AI) is seeking a LAN/WAN Unified Communications Network Engineer in Washington, DC. 

     

    The position requires excellent problem-solving skills working with cutting edge technologies in Unified Communications (UC) technologies. In this role you will be responsible for design, implementation, modification and maintenance of complex technical environments, networks, and systems. Must have strong experience with UCCX (scripting & reporting), IP routing and switching within LAN and WAN environments, and extensive IPT experience in Cisco based product lines. You will be responsible for network infrastructure engineering support services, including but not limited to installing and configuring network equipment, monitoring network infrastructure health, patch management, and supporting connectivity to other networks, facilities, and services.

    Responsibilities

    • Support CUCM 9x and 10x
    • Support Cisco Unity connection
    • Support UCCX, including scripting and reporting
    • Support Cisco Emergency Responder
    • Support InformaCast Paging and multicast
    • Support Cisco Communicator and Jabber
    • Install and configure Cisco routers to support SRST and H.323 dial peers
    • Responsible for ticket management
    • Escalation point for all other engineers during assigned shift
    • Serve as a primary or secondary on-call engineer on a rotating schedule (shared across all team members)
    • Configure WAN/LAN (hardware, software)
    • Document network diagrams, infrastructure, IP addressing schemes, routing, security policies, and load-sharing
    • Develop and document UC provisioning requirements, standard operating procedures and policies
    • Provide capacity planning assistance to develop UC resource requirements projections
    • Manage projects and assign tasks as required for new technologies and features
    • Heavy involvement in O&M support and trouble-shooting of any network related issues covering the entire enterprise (LAN/WAN/Data Center, Internet/TIC, etc.)
    • Support QoS, multicast, and content delivery
    • Provide guidance for network operation implementation and support process and procedures,
    • Provide support as tier 3 escalation
    • Coordinate resolution of UC-related problems with third parties, including public carriers, ISP and external vendors
    • Will collaborate and work with engineering group to implement new technologies and features
    • Ideal candidate will act as a Tier III engineer

    Qualifications

    • 6+ years IPT background, with experience in Cisco based product line
    • 5+ years LAN/WAN (IP routing & switching) experience
    • Cisco Certified CCNA R/S, CCNA Collaboration, CCVP
    • Strong knowledge and proven experience with UCCX, including scripting and reporting
    • Support large Unified Communication cluster with 10,000 end devices with multiple clusters
    • Firm understanding of Cisco UCS environment and ESXi
    • Strong experience in Cisco Routing and Switching including knowledge of MultiCast, QoS, IOS Security, and content delivery
    • Good understanding of dial plans and SIP routing , MGCP, H.323, Skinny
    • Good understanding of routing and switching as required for Unified Communications best practices
    • Hands-on experience with Cisco CUBE and/or ACME Packet
    • Must be US citizen and be able to pass FBI background check
    • Work site is in Washington DC

     

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