At Applied Insight, we leave no stone unturned in solving our customers’ technology challenges. Supporting the Federal Government with the strongest mission focus, our solutions empower people to collaborate more effectively in delivering services vital to the nation. Our unique approach to information technology considers people first. We make it our job to understand our customer’s mission and the user’s reality right from the start, combining technology and process to deliver what customers really need to succeed – from adaptation to innovation – drawing on our long experience of supporting the US Defense, Intelligence and Federal Civilian communities.
Applied Insight (AI) is seeking a Field Support Specialist in Martinsburg, WV.
The Field Support Specialist will provide touch labor support for their assigned site serving as an extension of a large centralized service desk supporting a wide range of technical issues to include computer, network, server and security support. Candidate will serve as the face of our company to the designated site and will monitor Remedy queues insuring that all incidents, problems and requests are promptly resolved and/or escalated and meet all SLAs defined as part of this effort.
Utilize Remedy to properly document and respond to incidents, service requests, updates, patches, configuration changes and maintenance for a wide variety of equipment to include phone systems, printers, workstations, laptops, servers and network equipment.
Specific requirements include, but are not limited to the following:
General duties and expectations include, but are not limited to the following: