Applied Insight

  • Field Support Specialist

    Job Locations US-WV-Martinsburg
    Posted Date 2 weeks ago(1/7/2019 2:37 PM)
    Job ID
    2019-1338
    # of Openings
    1
    Category
    Information Technology
  • Overview

    At Applied Insight, we leave no stone unturned in solving our customers’ technology challenges. Supporting the Federal Government with the strongest mission focus, our solutions empower people to collaborate more effectively in delivering services vital to the nation. Our unique approach to information technology considers people first. We make it our job to understand our customer’s mission and the user’s reality right from the start, combining technology and process to deliver what customers really need to succeed – from adaptation to innovation – drawing on our long experience of supporting the US Defense, Intelligence and Federal Civilian communities.

     

    Applied Insight (AI) is seeking a Field Support Specialist in Martinsburg, WV. 

     

    The Field Support Specialist will provide touch labor support for their assigned site serving as an extension of a large centralized service desk supporting a wide range of technical issues to include computer, network, server and security support. Candidate will serve as the face of our company to the designated site and will monitor Remedy queues insuring that all incidents, problems and requests are promptly resolved and/or escalated and meet all SLAs defined as part of this effort.

    Responsibilities

    Utilize Remedy to properly document and respond to incidents, service requests, updates, patches, configuration changes and maintenance for a wide variety of equipment to include phone systems, printers, workstations, laptops, servers and network equipment. 

     

    Specific requirements include, but are not limited to the following:

    • Cisco Switches: Enable/disable switch ports; Troubleshoot, configure, and deploy new switches
    • Servers: Perform backups and restores on servers as needed; Perform routine maintenance on servers as needed
    • Infrastructure:  Install new copper/fiber cabling to support data and voice communications networks as needed; Create pathway for data/voice communications in the network closets.

     

    General duties and expectations include, but are not limited to the following: 

    • Identify and/or troubleshoot problems and interface with external service providers on a wide range of issues to include networks, Microsoft Exchange, Active Directory, DNS and DHCP
    • Troubleshoot laptop, desktop, peripheral and server hardware problems and coordinate maintenance with vendors as required
    • Create and manage Microsoft Active Directory objects to include computers, security groups, distribution groups, and users
    • Configure and troubleshoot iOS and Android mobile devices
    • Monitor, troubleshoot and repair basic network problems to include the management of internal office cabling
    • Test locally approved hardware for compatibility and usability with customer gold images and other baselines
    • Support information assurance (IA) staff in creating and maintaining certification and accreditation (C&A) packages
    • Install, repair and configure computer equipment and peripherals
    • Maintain and update disaster recovery procedures
    • Assist in performing configuration and security compliance scans to include remediation of findings

    Qualifications

    • Secret clearance is required
    • Minimum 5+ years or Associate Degree
    • 4-6 years work experience, 2 years of which must be working in an IT system administration/network support capacity
    • Excellent oral and written communication skills – Required
    • Remedy ticketing experience
    • Strong customer service skills
    • Ability to communicate with both technical and non-technical audiences
    • Work effectively in a team environment
    • Associate degree or 5+ years of relevant experience - Required
    • Must meet DoD IAT Level II certification (CompTIA Sec+, Net+, or equivalent)
    • Travel to sites in close proximity to assigned location may be required

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